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WarrantyFinancingReturn PolicyPrivacy & DataSMS ConsentWebsite TermsAccessibility
Last updated: November 2, 2026
Office Furniture Connection (“OFC,” “we,” “our,” or “us”) is committed to transparency, privacy, and clear communication. This page outlines our warranty coverage, financing options, and return policy, along with our policies on privacy, text messaging (SMS) communications, website use, and accessibility.
Warranty
Here's how each type of furniture we sell is covered.
Limited Lifetime
Remanufactured Office Furniture
OFC provides a Limited Lifetime Warranty to the original purchaser of OFC remanufactured products. This warranty covers defects in materials and workmanship under normal use, provided the furniture was installed by OFC or an authorized installer.
Not covered: Normal wear and tear, misuse, modifications, abuse, neglect, or damage caused by environmental conditions (e.g., water, humidity, fire).
3 Years
OFC Custom Millwork
OFC custom millwork products are covered by a 3-year limited warranty against defects in materials, design, or workmanship. This coverage applies to the original purchaser under normal use conditions.
Not covered: Damage from misuse, neglect, unauthorized modifications, or environmental exposure.
Replacement
Refurbished Chairs
For OFC refurbished chairs, if a product fails under normal use, OFC will replace it with the same model or a comparable equivalent. This warranty ensures peace of mind on essential seating products.
90 Days
Pre-Owned (As-Is) Furniture
All OFC pre-owned furniture is sold As-Is with a 90-day limited warranty. This warranty covers basic functionality but does not extend to cosmetic wear or minor imperfections. After 90 days, no further coverage applies.
New furniture is covered by the original manufacturer’s warranty, and we’ll help you file any claim.
How to File a Warranty Claim
Email info@ofconnection.com or call 713-644-8282 and include:
1Proof of purchase
2Description of the issue
3Photos, when applicable
OFC will determine if the product qualifies under warranty coverage. If service is required outside warranty terms, OFC may provide repairs at $50/hour plus parts.
Financing
We partner with several third-party lenders to offer flexible financing options and secure the best rates for our customers. Contact us for specific information regarding your needs.
Return Policy
Because much of our furniture is remanufactured, refurbished, or made to order, all sales are final once an order is accepted, unless otherwise stated in writing.
Advance Approval Required
If a return is requested, it must be approved in advance and may be subject to restocking fees.
Original Condition
Returned items must be in original condition and packaging within the timeframe specified by OFC.
Non-Returnable Items
Custom, refurbished, and special-order items are nonreturnable.
This policy applies to non-defective products only. If your product experiences a defect in materials or workmanship, please refer to our Warranty section above, which governs repair or replacement.
Privacy & Data Collection
We respect your privacy and collect only the information necessary to serve you effectively.
When you fill out a contact form, request a quote, or communicate with us, we may collect:
-
- Your name, company name, and contact details (email, phone number)
- Project or inquiry details
- Optional preferences you share through forms or email
We use this information solely to respond to inquiries, prepare quotes, fulfill requests, or provide updates related to our services.
Cookies and Analytics
Our website may use basic cookies or analytics tools to understand website traffic and improve user experience. You may disable cookies in your browser settings at any time.
Third-Party Sharing
We do not sell, trade, or rent personal information.
We may share limited information only with trusted service providers who help us operate our business or website — and only to the extent necessary for that purpose.
SMS Communication & Consent (TCR Compliance)
By providing your phone number and opting in, you consent to receive text messages (SMS) from Office Furniture Connection regarding your inquiries, orders, or services. Message and data rates may apply. Messaging frequency may vary.
You may opt out of SMS communications at any time by replying STOP, or request help by replying HELP. For additional assistance, contact us at info@ofconnection.com or call (713)-644-8282.
We do not share, sell, or distribute SMS consent information or phone numbers to third parties or affiliates. Our SMS program follows the requirements of The Campaign Registry (TCR) and all applicable carrier compliance standards.
Website Use & Terms
By visiting or using our website (www.ofconnection.com), you agree to use it for lawful purposes and in a manner consistent with these Terms.
All content, images, and materials on this site are owned by Office Furniture Connection or our partners and may not be reproduced, distributed, or modified without written permission.
We make every effort to ensure the information on our website is accurate and current; however, OFC does not guarantee that the site will be error-free or uninterrupted. We reserve the right to update or modify this policy at any time without prior notice.
Accessibility & Inclusivity
Office Furniture Connection is committed to making our website accessible and usable for all visitors. If you encounter any barriers or accessibility issues, please contact us at info@ofconnection.com, and we will make every reasonable effort to assist you.
Reach Out With Questions
Have a question about our policies, financing, or services? We’re here to help.
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